A strong operational process does more than organize work. It creates clarity, accountability, and flow across every stage of your business—from sales to design, estimating, production, and closeout.
​
On the Mark Advisory helps you build, refine, and implement a process that supports predictable performance at scale.
Why Operational Processes Break Down as You Grow
As your company expands, the informal systems that once worked begin to strain. What worked when the owner managed every detail no longer holds up when multiple teams and departments are involved.​
​
Do Any of These Challenges Sound Familiar?
Details fall through the cracks between Sales → Design → Estimating → Production
Teams rely on individual “heroics” rather than reliable systems
Meetings happen, but lack direction or follow-through
Frustrations grow between departments due to unclear expectations
Projects start strong but lose momentum midway
Leadership feels stuck managing fires instead of leading the business
These issues create stress, slow down your team, and erode client confidence.
Process Optimization Tailored to the Way Your Company Works
On the Mark Advisory brings clarity, structure, and predictability to your operational process. Whether your company needs a complete process buildout or refinement of what already exists, this service is designed to stabilize your operations and strengthen your team.
This Service Helps You:​
​
✔ Build a complete design-build process from scratch
✔ Upgrade an owner-dependent system into a team-driven model
✔ Diagnose and strengthen a struggling or inconsistent process
✔ Elevate a functioning process into a best-in-class operation
✔ Clarify expectations at every handoff—from Sales through Production
✔ Shift culture from reactive to proactive
The Impact You’ll See:
​
✔ Clear workflows your entire team can follow
✔ Stronger communication and smoother project delivery
✔ More predictable schedules and budgets
✔ Better client experience and higher satisfaction
✔ Leadership freed from constant operational oversight
✔ A team that understands expectations and executes with confidence
A Proven Framework for Strengthening Your Construction Process
STEP 1
Discovery & Diagnostic Review​
Every engagement begins with a deep assessment of your systems, people, workflows, and communication.
​
-
Full diagnostic of operations and leadership
-
Mapping of your internal workflow and client journey
-
Identification of gaps, breakdown points, and inconsistencies
-
Clear recommendations and priorities to guide improvement
STEP 2
Process Buildout & Optimization
Guided by your Roadmap, On the Mark structures and refines the systems your team needs to perform with clarity and consistency.
​
-
Documented processes for Sales, Design, Estimating, and Production
-
Defined handoff protocols across teams
-
Improved meeting rhythms and accountability tools
-
Workflow refinement based on real-world behavior and patterns
STEP 3
Implementation & Team Support
Once the optimized process is developed, we help your team adopt it with confidence.
​
-
Department-specific training and rollout
-
Coaching for leadership and key team members
-
Adjustments based on early adoption feedback
-
Reinforcement of expectations to sustain results
Trusted by Remodeling and Construction Leaders Who Needed Clarity and Momentum
“I have worked with Mark for over 15 years. He is an excellent leader and business person. He is very knowledgeable in all aspects of the construction process as well as business management.”
— Lenny Berger, Chief Mensch HandyMensch Remodeling
Why Work With
On the Mark Advisory?
Operational Expertise Rooted in Real Construction Experience
Mark brings decades of design-build operational leadership and a deep understanding of how systems, people, and processes must work together to produce predictable outcomes.
What Sets This Service Apart​
​
✔ Decades of hands-on operational and leadership experience
✔ Expertise across sales, design, estimating, and production
✔ A practical, no-nonsense approach grounded in real workflows
✔ Ability to stabilize overwhelmed teams and strengthen collaboration
✔ Systems built to support performance—not restrict it
Engagement Structure & Investment
​
Process Optimization engagements are customized to your company size, maturity, and operational needs. Every partnership begins with the Discovery & Diagnostic Package, followed by guided implementation that supports clarity, consistency, and sustainable growth.
